jilef Privacy Policy

This Privacy Policy ("Policy") describes how jilef ("jilef", "we", "us", "our"), the operator of the online gaming and sports betting platform at jilef.net, collects, uses, stores, shares, and protects the personal data of users ("you", "your", "Player") who access or interact with our platform.

jilef is committed to protecting the privacy of all Filipino players who trust our platform with their personal information. We understand that data privacy is a serious matter — especially on a platform that handles financial transactions, identity documents, and account credentials — and we approach it with the weight it deserves.

This Policy applies to all personal data collected through jilef.net, including via account registration, identity verification, deposits and withdrawals, gameplay activity, customer support interactions, and marketing communications. It covers data collected through desktop browsers, mobile browsers, and any other interface through which you access the jilef platform.

If you have questions about how jilef handles your personal data that are not answered in this Policy, please contact our support team at any time. We are always happy to clarify.

jilef collects personal data in two primary ways: data you provide directly to us, and data we collect automatically through your use of the platform.

Data You Provide Directly:

• Account Registration: Full name, date of birth, email address, username, and password (stored in hashed form only — never in plain text).
• Identity Verification (KYC): Government-issued ID (Philippine National ID, passport, driver's license), selfie or photo verification, and proof of address documentation such as a utility bill or bank statement.
• Financial Information: GCash number, PayMaya account details, bank account information (BPI, BDO, Metrobank), and cryptocurrency wallet addresses (for USDT and BTC transactions). We do not store full card numbers; payment processing is handled via secure third-party payment gateways.
• Support Communications: Any information you share when contacting our support team via live chat or email, including the content of your messages and any attachments.
• Marketing Preferences: Your opt-in or opt-out status for promotional communications, and any preferences you set within your account dashboard.

Data Collected Automatically:

• Device and Browser Data: IP address, device type, operating system, browser version, screen resolution, and device identifiers.
• Session Data: Login timestamps, session duration, pages visited, features accessed, and general navigation patterns within the jilef platform.
• Transaction Logs: Records of all deposit and withdrawal transactions, including amounts, timestamps, payment methods used, and transaction status.
• Gameplay Data: Game participation history, wager amounts, game outcomes, bonus redemptions, and betting patterns — retained for fair play monitoring and regulatory compliance purposes.
• Cookies and Similar Technologies: Session cookies, persistent cookies, and local storage data. See Section 06 for full details on our Cookie Policy.

jilef uses your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Below is a full breakdown of how we use each category of data:

• Account Management: To create, maintain, and secure your jilef player account, including verifying your identity, processing your login, and managing your account settings and preferences.
• Age and Identity Verification: To confirm that you meet the minimum age requirement of 21 years as required under PAGCOR responsible gaming guidelines applicable to Filipino online casino players.
• Transaction Processing: To process deposits, withdrawals, and any other financial transactions conducted through your jilef account — including verifying payment details and communicating transaction status.
• AML / KYC Compliance: To fulfill our anti-money laundering (AML) and know-your-customer (KYC) obligations, including monitoring transactions for suspicious activity and maintaining transaction records as required by applicable regulations.
• Platform Security: To detect, investigate, and prevent fraud, unauthorized account access, bonus abuse, collusion, and other harmful or prohibited activities on the jilef platform.
• Customer Support: To respond to your queries, resolve complaints, and provide technical assistance through our live chat and email support channels.
• Platform Improvement: To analyze usage patterns, conduct A/B testing, and improve the features, performance, and overall experience of the jilef platform for Filipino players.
• Personalization: To tailor your jilef experience — including the games displayed, promotional offers shown, and content recommended — based on your activity history and stated preferences.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behavior and to enforce self-exclusion requests, deposit limits, and cooling-off periods where applicable.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent to receive such communications.
• Legal Obligations: To comply with applicable laws, regulations, court orders, and lawful requests from regulatory authorities or law enforcement agencies.

jilef processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilef — i.e., to operate your account, process transactions, and deliver the gaming services you have registered for.
• Legal Obligation: Processing is required for jilef to comply with applicable laws, including AML regulations, KYC requirements, data retention obligations, and lawful regulatory requests.
• Legitimate Interests: Processing is in jilef's legitimate interests (or those of a third party) provided those interests are not overridden by your rights and interests — for example, fraud prevention, platform security, and service analytics.
• Consent: For specific processing activities — particularly marketing communications and non-essential cookies — jilef relies on your explicit, freely given consent. You may withdraw this consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

jilef does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing agencies. We share your data only in the limited circumstances described below:

• Payment Processors: When you make a deposit or withdrawal, we share the minimum necessary financial data with our payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank, and crypto processing services) to complete the transaction. These partners are contractually bound to process your data only for the purpose of executing the transaction.
• Game Providers: jilef's game library is powered by licensed third-party game studios. When you play a game, basic session data (such as your player ID, stake amount, and game result) may be shared with the relevant game provider for game delivery and RNG verification purposes. Game providers do not receive your full personal profile.
• Identity Verification Services: For KYC purposes, jilef may use third-party identity verification services to check documents you submit. These providers process your identity data only for verification and are prohibited from using it for any other purpose.
• Fraud Prevention and Security: We may share data with fraud detection partners, cybersecurity services, and industry-wide fraud prevention networks to protect jilef and its players from fraudulent activity.
• Regulatory Authorities: jilef may disclose your data to PAGCOR or other relevant regulatory authorities where required by applicable law, regulation, or official request. We will notify you of such disclosures where legally permitted to do so.
• Law Enforcement: In the event of a lawful request from a law enforcement authority, court, or other government body with appropriate jurisdiction, jilef may disclose personal data as required. We will only do so to the extent required by law.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or substantially all of jilef's assets, your personal data may be transferred to the acquiring entity. We will notify affected players prior to any such transfer.

All third parties with whom jilef shares personal data are required to handle that data securely, in accordance with applicable data protection laws, and only for the specific purpose for which it was shared.

jilef uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and analyze how the platform is used by Filipino players. Below is a breakdown of the types of cookies we use:

• Strictly Necessary Cookies: These cookies are essential for the jilef platform to function. They maintain your login session, keep you authenticated between pages, and protect your account from cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without breaking core platform functionality.
• Preference Cookies: These cookies remember your settings and preferences — such as your selected language, display preferences, and notification settings — so you don't have to re-configure them on each visit.
• Analytics Cookies: jilef uses analytics tools to understand how players use the platform — which pages are most visited, where drop-offs occur, and how features are used. This data is aggregated and anonymized where possible. Analytics cookies require your consent.
• Security Cookies: Used to detect unusual login patterns, flag suspicious activity, and support our fraud detection systems. These are part of our commitment to keeping your jilef account secure.

You can manage or delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jilef platform — particularly session and security cookies. For Chrome, Firefox, Safari, and Edge, cookie settings can be found in the browser's Privacy or Security settings menu.

jilef retains your personal data only for as long as it is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Account Data: Retained for the full duration that your jilef account remains active.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in compliance with applicable AML and financial record-keeping regulations.
• KYC Documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable law or regulatory guidance.
• Support Communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter.
• Gameplay History: Retained for 2 years from the date of the activity for responsible gaming monitoring purposes.
• Marketing Preferences: Retained until you withdraw your consent or request deletion of your marketing data.
• Closed Accounts: Following account closure, jilef retains a minimal set of data (identity records, transaction history, and KYC documents) for the legally required retention period. Non-essential data is deleted promptly upon account closure.

When personal data is no longer required for any lawful purpose and the applicable retention period has expired, jilef will securely delete or anonymize that data.

jilef takes the security of your personal data seriously and implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, disclosure, or destruction.

• Encryption in Transit: All data transmitted between your browser and jilef's servers is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser's address bar — this confirms the connection is secure.
• Encryption at Rest: Sensitive data stored on jilef's servers — including passwords (which are hashed and salted), payment details, and KYC documents — is encrypted at rest using industry-standard encryption.
• Access Controls: Access to personal data within jilef's internal systems is restricted on a strict need-to-know basis. Staff members can only access the data necessary to perform their specific role.
• Two-Factor Authentication: jilef strongly recommends enabling two-factor authentication (2FA) on your player account. 2FA adds an additional layer of security beyond your password and significantly reduces the risk of unauthorized account access.
• Security Monitoring: jilef's systems are continuously monitored for unusual activity, potential intrusions, and security anomalies. Our security team investigates and responds to alerts on a 24/7 basis.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, jilef will notify affected players and relevant authorities in accordance with applicable data breach notification requirements.

As a jilef player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team via live chat or at the email address in Section 13.

jilef will respond to all verified privacy rights requests within 30 calendar days. In complex cases we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling privacy rights requests unless they are manifestly unfounded or excessive.

jilef's platform is strictly intended for adults aged 21 years and above. In line with PAGCOR's responsible gaming requirements for Filipino online casino operators, we do not knowingly collect, process, or retain personal data from individuals under the age of 21.

If jilef discovers or has reason to believe that an account has been created by or is being used by an individual under 21 years of age, we will immediately suspend that account, void any transactions associated with it, and securely delete any personal data collected in connection with it to the extent permitted by our legal retention obligations.

The jilef platform may contain references to third-party services — such as payment processors, game providers, or identity verification tools — that operate under their own privacy policies. jilef is not responsible for the privacy practices of these third parties and encourages you to review their policies independently before providing personal data to them.

Where jilef integrates third-party services directly into the platform (for example, payment gateways or game delivery infrastructure), those services are governed by data processing agreements that require them to handle your data in compliance with applicable privacy law. However, jilef cannot control how third-party sites or services you navigate to independently manage your data once you leave the jilef platform.

jilef reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this Policy, we will notify active players via email or via a prominent notice on the jilef platform prior to the changes taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how jilef protects your personal data. Your continued use of the jilef platform following notification of material changes constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how jilef handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week — including Philippine public holidays.

For formal privacy rights requests — such as data access, rectification, or erasure — please include your registered email address and a description of your request. We may need to verify your identity before processing the request to ensure your data is protected.